The welfare system was sagging under the weight of everyone in need. When the virus hit, many lost their jobs, their livelihood and sought assistance from the government.
Carol sighed from her desk inside the Centrelink office as she saw the queue of people snaking from the as-yet unlocked doors, along the footpath and down the street. Another day of uncertainty in dealing with people. Many times, their fear and anxiety swelled to bursting point, exploded in anger. Sometimes even violence. The sound of adults crying echoed through the open plan space; tears became embedded into the walls, making the office feel damp.
‘Morning Carol, ready for another day of the crazies?’ Bill asked.
Bill was a dick. The kind of government employee that gave government employees a bad name. Carol kind of hoped that one day, someone would punch him square on the nose, after hearing his patronising tone, and seeing his superior stance.
‘Morning Bill,’ Carol said.
‘Time to open up,’ said Harim. ‘Ready everyone? Brace yourself for anything. Prepare to be kind. These people are scared and hurting.’ Harim shot a glance Carol’s way. Just a quick dart, but along with his words, it was a clear message to Carol: they both felt the same way about Bill.
Unfortunately, Bill was the floor manager.
Harim opened the doors. ‘Good morning,’ he said to those in the front of the queue. ‘Carol will see you first, then direct you to the appropriate team member.’ He smiled kindly. ‘I’m sorry, there will be a bit of a wait this morning, so please be patient and kind. And we return that to you.’
Carol stood, armed and ready with her iPad, as the first person walked towards her.
Photo by Macau Photo Agency on Unsplash
That is one job I would not want. I have known and worked with dicks like Bill. A bit of research for this story Linda. 🙂 🙂
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Thanks Brian ❤ imI couldn’t work there for sure. The research was memory from years ago, having to stand in line in that soul-crushing building. Back in the day when you physically had to go every fortnight but not as far back as CES days 😬
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That fortnight with your “cheat sheet” of all the places you went to try and find a job. A friggin nightmare when you see some of the others there as well :O
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That’s the one
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Good for Carol and Harim. A bit of kindness goes a long way along with gentleness, forgiveness, love, joy, patience, and self-control. Pity Bill has no idea.
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There are a lot of Bills, though
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…and if those Bills were on the other side of those doors or the counter, I bet they’d be angry arseholes bringing tears to good people like Carol and Harim.
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So true!
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Some “public servants” don’t understand that their job is to serve the public. Yeah, I’m talking to you, Bill.
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Yeah Bill, ya dickhead 🙂
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I’ve known people who have been destroyed by working in those frontline roles and who were forced to resign as they got no support from their employer.
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I can believe that!
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